Refund Policy

Returns are accepted within 7 days of delivery if items are:

• Unused

• In original packaging

• With tags attached

Items not eligible: final sale items, custom pieces, gift cards.

Refunds are issued only to the original payment method within 7–14 business days after inspection of the returned item.

Return shipping fee is customer’s responsibility unless item is defective.

To process a return, customers must provide:

• Order number

• Photos of the item (front, back, tags)

• Packaging images

• Reason for return

KEVIH may request additional verification if risk indicators are triggered.

KEVIH reserves the right to:

• Request ID or payment verification

• Hold or cancel suspicious orders

• Deny refunds where evidence indicates misuse or fraud

• Flag accounts with abnormal return patterns

• Require signature delivery for high-value items

Fraud indicators include:

• Multiple failed payments

• Mismatched addresses

• Excessive return attempts

• Multiple accounts using the same device

• Chargeback history

• Returning a different item than the one sent

A refund will not be issued if:

• The returned item is not the same as shipped

• Item is damaged through misuse

• Tags are removed, or packaging is missing

• Customer provides inconsistent or false information

• Customer files a chargeback while the return is still under review

• System flags transaction as high-risk and customer fails to verify identity

If a customer initiates a chargeback:

• KEVIH will provide full evidence to the bank (tracking, photos, device logs)

• Refund requests will be paused

• User account may be permanently banned

In cases of confirmed fraud, KEVIH may:

• Report the incident to banks and card networks

• Submit device and IP details to fraud databases

• Report identity misuse to law enforcement